Plovdiv · 6155
Terms and Conditions
These terms apply to every ride and transfer with 6155 Eko Taxi, however it is booked: by phone, in the app, through the forms on ekotaxi.bg or by email. By booking or getting into one of our cars, you accept these terms. This is a translation; if it differs from the Bulgarian version, the Bulgarian version prevails.
1. Who provides the service
| Company | EVROPA 1 Ltd. („ЕВРОПА 1“ ООД), trading as 6155 Eko Taxi |
|---|---|
| Company ID (EIK) | 115942685 |
| VAT No. | BG115942685 |
| Registered office | 12 Arh. Kamen Petkov St., Tsentralen district, Plovdiv 4000, Bulgaria |
| Office | 17 Kuklensko Shose Blvd., Plovdiv |
| Phone (24/7) | 032 6155 |
| office@ekotaxi.bg | |
| Website | ekotaxi.bg |
The company carries passengers by taxi in Plovdiv and beyond.
2. Our services
- City taxi: day and night, on the meter.
- Transfers: pre-booked rides to airports (Plovdiv, Sofia, Burgas), stations, resorts and other towns.
- Intercity rides: to any town or village in Bulgaria.
- Business clients: under a separate contract.
3. How to book
3.1. A taxi now. Call 032 6155 or book in the app. The dispatcher tells you when the car will arrive. Calls with the dispatcher are recorded (see the Privacy Policy).
3.2. A transfer or a ride for later. Fill in the form on the Transfers page, call us or email office@ekotaxi.bg. Please give us:
- pickup address and destination;
- date and time;
- number of passengers and luggage;
- a contact phone number;
- your flight number if we pick you up at an airport;
- child seat, pet, extra stops or any other special request.
3.3. Confirmation. A transfer is booked once we confirm it by phone, text message, email or in the app. Without a confirmation we are not obliged to send a car.
3.4. If you book for someone else, make sure they know these terms.
3.5. Bookings through the website and the app must be made by people aged 18 or over.
4. Prices and payment
4.1. City rides. You pay the amount shown on the meter. It is calculated from the tariff published on ekotaxi.bg (the Prices page) and displayed in the car. There is a day tariff and a night tariff.
4.2. The transfer prices on the website are approximate. We tell you the exact price when we confirm your transfer.
4.3. The price is for the whole car. It does not depend on how many people travel, as long as they fit in the car's seats.
4.4. The confirmed price covers what you booked. If the route, address, number of passengers or luggage changes later, stops are added or there is extra waiting, the price may change. We tell you the new amount before we continue.
4.5. Payment. You can pay in cash or by card. Every car has a card terminal. We accept Mastercard, Visa, Google Pay, Apple Pay and Revolut. You can also pay in the app. You get a receipt on request.
4.6. Arrival times and journey times are estimates. They depend on traffic, weather and road conditions.
5. Waiting, changes and cancellation
5.1. How long the driver waits. The driver waits up to 15 minutes after the agreed time. For transfers, the time counts from the time given in the booking. After that the ride may be cancelled.
5.2. Changes. To change the time, address, route or number of passengers, call 032 6155 as early as possible. We make changes where we can. At the last minute or at busy times that is not always possible.
5.3. If something changes on your side (you are running late, your flight is delayed, the address is different), tell us straight away.
5.4. Cancellation. You can cancel a transfer on 032 6155 or by email. Please let us know in good time so we can free the car.
5.5. If the passenger is not at the address and does not answer the phone number given, the ride counts as a no-show.
6. Luggage, children and pets
6.1. Luggage. Tell us in advance about large or unusual luggage: several suitcases, skis, a bicycle, a pushchair and so on. That way we send a suitable car. If it was not booked and does not fit, the ride may not go ahead.
6.2. Children. Book a child seat or booster in advance and tell us the child's age or height. Children travel secured as the law requires. If we cannot provide suitable restraint, we cannot carry out the ride.
6.3. Pets. Travelling with an animal must be arranged in advance on 032 6155 and applies once the dispatcher confirms it. The animal travels in a carrier, bag or transport box, not loose in the car. The owner is responsible for the animal's behaviour and for any damage or dirt it causes.
6.4. Guide dogs. People with disabilities accompanied by a guide dog are always carried. These restrictions do not apply to them.
7. In the car
7.1. All passengers wear a seatbelt.
7.2. No smoking, no drugs, and no aggressive behaviour or anything that distracts the driver.
7.3. The customer pays for damage, dirt or special cleaning caused by them, their fellow passengers, their luggage or their animal. The amount is set according to the law and the damage actually proven.
8. When the driver may refuse a ride
The driver may refuse or stop a ride when:
- there is a danger to the driver, the passengers or other road users;
- the passenger is visibly drunk or under the influence of drugs;
- the passenger refuses to wear a seatbelt;
- the passenger's luggage, animal or clothing could damage or dirty the car;
- the number of passengers, the luggage or the requirements differ from what was booked and the ride cannot go ahead safely.
9. Our responsibility
We do our best to get you there on time and safely. We are not responsible for delays outside our control: traffic jams, accidents, closed roads, police checks or bad weather.
10. Feedback and complaints
10.1. If something is wrong during the ride, call 032 6155 straight away.
10.2. After the ride you can complain to office@ekotaxi.bg or by phone. Give the date, time, route, your phone number and what happened.
10.3. We answer every complaint within 14 days.
10.4. You can also contact the Bulgarian Commission for Consumer Protection (kzp.bg).
11. Personal data
We use your personal data only to take and carry out your booking and to contact you. Details are in the Privacy Policy on ekotaxi.bg.
12. Changes to these terms and governing law
12.1. We may change these terms. The new version is published on ekotaxi.bg and applies to bookings made after that. If a change affects a transfer that is already confirmed, we will let you know.
12.2. Anything not covered here is governed by Bulgarian law. We first try to settle any dispute by talking it through; if that fails, it goes to the competent court in Bulgaria.
These terms apply from 22 September 2026.